FAQ
Find quick answers to common questions about Creatulize X1. If you need more help, contact us at support@creatulize.com.
How many modes does Creatulize X1 have?
Creatulize X1 features three automatic cleaning modes, soft mode, powerful mode, precision mode, and an additional manual mode (assist in cleaning objects with uneven surfaces).
Is Creatulize X1's Uv-C harmful?
Creatulize X1 utilizes 270nm LED UV-C, designed for controlled and safe UV-C light usage with minimized risks. The X1 robot incorporates an advanced auto-sensor; when leaving the cleaning surface or being lifted, UV-C lights instantly turn off to prevent leakage, ensuring safer operation.
Can the X1 bed robot vacuum be used to clean floors?
The X1 bed robot vacuum is specifically designed to clean beds, mattresses, sofas, and bedding to effectively remove dust mites. However, it is not intended for cleaning floors.
Does the X1 require any supervision?
No, simply place the X1 on the surface you want to clean and press the start button. The X1 will clean automatically, and you only need to wait for it to finish.
Can the X1 clean every corner of the bed?
Yes, the X1 features Smart Path Planning to ensure thorough cleaning of every corner.
Will the X1 automatically avoid obstacles and prevent falls?
Yes, the X1 is equipped with multiple sensors that allow it to automatically detect and avoid obstacles. It also has edge detection to prevent falls.
When will I receive my Creatulize X1?
Delivery time depends on your country. With Express Shipping, you can expect it within 5–7 business days, while Standard Shipping takes 7–12 business days. Learn more.
What’s the shipping cost, and which countries do you support?
We ship to over 30 countries, offering free Standard Shipping to more than 20 countries, including the United States, United Kingdom, Singapore, Australia, and Japan. For a full list of supported countries, please check our Shipping Policy.