Shipping policy
We aim to provide you with the best shopping experience possible, including clear and transparent shipping information. Please review our shipping policy below:
1. Processing and Handling Time
Orders are processed within 1-2 business days after payment confirmation.
*Do not include weekends or holidays. During holidays, processing and shipping times may be extended.
*Pre-sale orders will be shipped at the specified time mentioned in advance.
2. Shipping Times
Shipping times vary depending on the shipping method you select at checkout. Please note that processing times are not included in the shipping times and may take an additional 1-2 business days.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7-14 business days |
| Express Shipping | 5-7 business days |
*Please note that these timeframes are estimates and may vary based on factors such as carrier delays, customs processing, and other unforeseen circumstances.
3. Shipping Regions
We currently ship to the following regions:
| Region | Countries |
|---|---|
| North America | United States, Canada |
| Europe | United Kingdom, France, Germany, Italy, Belgium, Portugal, Poland, Austria, Hungary, Slovakia, Croatia, Bulgaria, Luxembourg, Czech Republic, Greece, Ireland, Switzerland, Slovenia, Romania, Sweden, Denmark, Finland, Netherlands, Lithuania |
| Asia | Singapore, Australia, Japan, Malaysia, United Arab Emirates, Israel |
If your region is not listed above, we currently do not support shipping to that area. However, if you have a special request, please feel free to contact our customer support team at support@creatulize.com, and we will do our best to accommodate your needs.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method. You will have the opportunity to review these costs before completing your purchase.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress through the carrier's website.
6. Customs and Import Duties
Please be aware that customs and import duties may apply to international orders. To enhance your shopping experience, we are committed to assisting you with any tax-related issues that may arise. If you have any questions or concerns regarding customs duties, please do not hesitate to contact our customer support at support@creatulize.com.
7. Undeliverable Packages
In the event that a package is returned to us as undeliverable due to incorrect address information or failure to collect the package, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
8. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us at support@creatulize.com. We’re here to help!