Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below:

1. 7-Day Return Policy

You have 7 days from the date of delivery to return an item for a refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Return Process

To initiate a return, please contact our customer support team at support@creatulize.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

Note: *For non-quality related returns, the return shipping cost will be covered by the buyer

3. Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, the refund will be processed to your original payment method. Please allow a few business days for the refund to appear on your statement.

4. Product Damage or Malfunction

If your product arrives damaged or malfunctions during normal use, please contact our customer support team immediately. We will make every effort to assist you in repairing the product. In cases where repair is not possible or the customer requests a refund, we will process the refund according to the circumstances of the case.

5. Non-Returnable Items

Certain types of items cannot be returned, such as brush rolls and HEPA fliters. Please contact us if you have questions or concerns about your specific item.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at support@creatulize.com. We are here to assist you.